"Quality by Process Monitoring & Control" This is an approach commonly used in manufacturing or wherever there is a possibility to set a list of parameters to keep track of and control. If for example we are dealing with a software customization we might use this approach to set Process KPI's, have them calculated by the system and visualized in dashboards designed for specific users. This approach can be used for example to control the quality of Customer Services KPI's or even a Project Delivery KPI's.
"Quality by self check and Verification" This is a traditional method based on procedures definition and periodical check through audits. With the digital transformation we believe that this type of quality method should be replaced by systems forms and BPM tools implementation.
These approaches - in our view - can be adopted as second and third levels above the "quality by design" approach, eventually, to cover fully the quality & process management life cycle. We consider though the"quality by design" approach the most effective and the necessary condition that can't be left out from a successful process management implementation project.
Essentially, we pursue the "Do it right the first time" approach, by using and introducing these methods during our process design, re-design, re-engineering or automation projects.
This approach is based on "Quality at the Source" methods and serves to guarantee Process Excellence.