All our actions and initiatives are based on Total Quality Management and Operational Excellence frameworks and principles.

The first approach used is "Quality by Design" Approach, below examples of application.

Case 1: Business Process Integration in IT system (ERP)

When Implementing Business Processes in ERP or business or operations management systems, we use a "quality by design approach", to Prevent Process Errors that can occur during the execution phase. This approach means that we structure the system to "drive and control" the process as a BPM tool. 

Ex. When re-designing an on-line form or ERP form, the system will not allow you to proceide to the next screen or next field (process step or phase), if all essential process fields are not filled properly (with agreed rules or menu) or left blank, sending you alerts, or blocking you. The fields are defined and managed in an appropriate system admin section and are kept aligned with the business organization regularly, so as the rules and the menu that corresponds to the fields.
Ex. When re-designing a business process in a system, we normally select and implement few agreed business standard variants of the process - considered representative of the current or wanted or future business state - eliminating the ones in excess - so to reduce and control business process variability, maximizing process quality, speed and usability. 

Case 2: ERP customization decision making process. Below a Framework that we follow.