After having identified a short list of areas of intervention, we will together prioritize them as for the business point of view, we will then move on with setting/planning interviews with Functional Managers, Process Owners, or Technical Figures so to analize the process, the organization and the systems as-is configuration, identifying in more detail the critical points and defining the action plan to remove the root cause of the problem. This is a one to one interview package, so to maximize the acquisition of vertical know how of process data. The package is intended to be repeated for each manager or operation or field tecnician required, each time needed to deepen the investigation until things are clear enough and the analysis solid. During the interviews files excels or mapping tools will be used to help the discussion and provide some drafts of documents to share and consolidate the informations. A final deliverable with the process map and analysis will be generated and agreed by all parties involved & listened, shared within the organization key people.