Governance Unleashed
Processes Controlled. Projects on Scope. Data that matters.
Who & What
We are passionate about Total Quality and improving the way your company works.
Our mission is to help organizations increase end‑to‑end process efficiency, knowing exactly where to intervene, how to contain change risks, and how to avoid extra costs.
We are high‑performing professionals with strong analytical abilities and solid project management skills.
We map and analyze both tangible and intangible data, then plan and execute focused improvement initiatives in short timeframes, using the right resources and tailored methods to achieve lasting results.
We are recognized as smart, pragmatic, and quality‑driven, lean‑minded and engineering‑acknowledged, operations‑oriented yet financially and business aware, we combine digital attentiveness with human sensitivity. Our mix of leadership and coaching skills ensures that transformation is not only effective but sustainable.
We focus on results, not just advice. That is why we are considered Temporary Project Managers: we step in only for the time needed to help you improve, change in the right way, and set up everything you need to continue on your own.
We know how to be effective.
Our mission is to help organizations increase end‑to‑end process efficiency, knowing exactly where to intervene, how to contain change risks, and how to avoid extra costs.
We are high‑performing professionals with strong analytical abilities and solid project management skills.
We map and analyze both tangible and intangible data, then plan and execute focused improvement initiatives in short timeframes, using the right resources and tailored methods to achieve lasting results.
We are recognized as smart, pragmatic, and quality‑driven, lean‑minded and engineering‑acknowledged, operations‑oriented yet financially and business aware, we combine digital attentiveness with human sensitivity. Our mix of leadership and coaching skills ensures that transformation is not only effective but sustainable.
We focus on results, not just advice. That is why we are considered Temporary Project Managers: we step in only for the time needed to help you improve, change in the right way, and set up everything you need to continue on your own.
We know how to be effective.
How
With 10+ years of Corporate experience in different industries and projects complexity, we have build the ability to interact with all organization functions having a 360 degree view of corporate recurrent & industry specific processes issues and criticalities.
This significant and variegated experience gave us the ability to identify in short time your pain points through attentive listening and detailed analysis, planning successful corrective actions that can increase drastically the performance of your organization.
We know how to observe and analyze simultaneously organization, processes and systems with an holistic approach, identifying solutions that focus on the integration of all these aspects, as only when these areas are aligned the business can achieve it's maximum potential.
We have worked alongside top-tier management consultancies managers and analysts (Deloitte, Accenture, McKinsey) during our professional journey and projects, comparing our analysis and project management methods with the best practices in the consultancy market.
As a reliable and trustworthy professional, we help your company achieve significant improvements starting with small-medium size pilot projects, that besides being small, can impact significantly the overall business.
We start small, but we impact big.
This significant and variegated experience gave us the ability to identify in short time your pain points through attentive listening and detailed analysis, planning successful corrective actions that can increase drastically the performance of your organization.
We know how to observe and analyze simultaneously organization, processes and systems with an holistic approach, identifying solutions that focus on the integration of all these aspects, as only when these areas are aligned the business can achieve it's maximum potential.
We have worked alongside top-tier management consultancies managers and analysts (Deloitte, Accenture, McKinsey) during our professional journey and projects, comparing our analysis and project management methods with the best practices in the consultancy market.
As a reliable and trustworthy professional, we help your company achieve significant improvements starting with small-medium size pilot projects, that besides being small, can impact significantly the overall business.
We start small, but we impact big.
Value
We do what we know, and we know what we do.
We don’t make empty promises or claim to move mountains.
We Listen. We Map. We Analyze. We Facilitate. We Manage. We Lead.
We deliver results by starting small and shaping your company with a culture of self‑investigation, continuous improvement, risk awareness, a human‑centered philosophy, financial control, and a growth mindset.
We bring a new perspective and a culture of excellence.
We analyze and resolve long‑standing problems, reset the organization, and align processes with your IT tools.
We specialize in process mapping and efficiency analysis, and we manage improvement projects to maximize performance.
We help you select the right projects based on business risks, urgency, needs, and affordability.
We help you rationalize complexity, move beyond reactivity, and become proactive.
We help you improve on a small scale, then extend on a large scale.
We start small. But we impact big.
We don’t make empty promises or claim to move mountains.
We Listen. We Map. We Analyze. We Facilitate. We Manage. We Lead.
We deliver results by starting small and shaping your company with a culture of self‑investigation, continuous improvement, risk awareness, a human‑centered philosophy, financial control, and a growth mindset.
We bring a new perspective and a culture of excellence.
We analyze and resolve long‑standing problems, reset the organization, and align processes with your IT tools.
We specialize in process mapping and efficiency analysis, and we manage improvement projects to maximize performance.
We help you select the right projects based on business risks, urgency, needs, and affordability.
We help you rationalize complexity, move beyond reactivity, and become proactive.
We help you improve on a small scale, then extend on a large scale.
We start small. But we impact big.
We Make IT work better
We know exactly how IT softwares are usually implemented in an organization, we know their potential and their limits due to often too quick implementations and no time to customize them upon business needs. We also know very well the difficulties related to managing IT tools consultants and outsourcing services, system integrations issues, dis-alignment among systems and challenges related to reach an alignment.
Business models and organization processes are often not mapped and not correctly defined or standardized, that is why IT softwares are not aligned most of the times to real updated processes.
Most of the times the organization lacks of a BPM office that can not only track business processes evolution keeping updated documents and workflows but eventually be a source of input for the customization or integration process of IT systems.
Due to our experience, we can map current processes, define a correct version more efficient, and insert new processes in the current system transforming it in a concrete Process Management Tool. As an alternative we can facilitate the implementation of a new BPM tool.
To make sure this passage is done adequately, we facilitate the creation of a BPM office/function, in order to pursue process management activity.
Our experience is also to prepare outsourcing BPM consultants to operate as BPM office for your organization, making sure that there is a correct document and system knowledge management practice activated.
Business models and organization processes are often not mapped and not correctly defined or standardized, that is why IT softwares are not aligned most of the times to real updated processes.
Most of the times the organization lacks of a BPM office that can not only track business processes evolution keeping updated documents and workflows but eventually be a source of input for the customization or integration process of IT systems.
Due to our experience, we can map current processes, define a correct version more efficient, and insert new processes in the current system transforming it in a concrete Process Management Tool. As an alternative we can facilitate the implementation of a new BPM tool.
To make sure this passage is done adequately, we facilitate the creation of a BPM office/function, in order to pursue process management activity.
Our experience is also to prepare outsourcing BPM consultants to operate as BPM office for your organization, making sure that there is a correct document and system knowledge management practice activated.
We Manage Change
To achieve our goals we need to manage change. Bringing a process from an AS-IS scenario, to a TO-BE one, means helping people from different departments to move from a way of working to another, and this can cause stress and resistence.
We know that the best way to address this issue and facilitate change is to know the basics of a change process, which have been widely studied in literature (ex. Kotter framework or ADKAR)), and having had experience in leading change following and experimenting these techniques, we know how to make things happen successfully.
To bring effective Change we need also collaboration and help from various corporate levels, process owners, SMEs, sponsors, that's why we identify change leaders or project change agents that can be crucial in unblocking projects bottlenecks and helping the project move forward when things get's difficult.
We are born change agents, starting change wherever we go, but became change managers, as we wanted to be able to bring change to its completion. Change is a process, and as process experts, we know how to get through it in the correct way.
We know that the best way to address this issue and facilitate change is to know the basics of a change process, which have been widely studied in literature (ex. Kotter framework or ADKAR)), and having had experience in leading change following and experimenting these techniques, we know how to make things happen successfully.
To bring effective Change we need also collaboration and help from various corporate levels, process owners, SMEs, sponsors, that's why we identify change leaders or project change agents that can be crucial in unblocking projects bottlenecks and helping the project move forward when things get's difficult.
We are born change agents, starting change wherever we go, but became change managers, as we wanted to be able to bring change to its completion. Change is a process, and as process experts, we know how to get through it in the correct way.
We Unlock HR Potential
Our core belief is that a correct human potential and resources management culture, practices and processes are key factors in creating high value and high quality results both for the company as for the customers.
This is why we assess the organization and HR processes pain points and activate all strategies needed to improve their performance at its maximum potential.
We want to make sure that HR cross functional processes are set in the right way in order to bring real value to the organization, as we know that how an organization manages and values their people is crucial to the success of the overall business.
This is why we assess the organization and HR processes pain points and activate all strategies needed to improve their performance at its maximum potential.
We want to make sure that HR cross functional processes are set in the right way in order to bring real value to the organization, as we know that how an organization manages and values their people is crucial to the success of the overall business.
Vision
Our Vision is that by introducing and implementing a correct process/project/quality management culture we can make a company grow better and faster becoming stable through market turbolence.
There is no complexity that can't be managed if you have a solid foundation. There is a way to navigate uncertainty, being in the same time flexible and solid.
With a mix of agile and structured mindset, we eliminate bad practices, re-engineer processes, customize systems with your business logic, introduce BPM tools, making people work better, smooth and lean.
We want to make you work well, not more, not less.
We know that when your (internal and external) customers are satisfied, will ask for more services, and you grow also your Business.
There is no complexity that can't be managed if you have a solid foundation. There is a way to navigate uncertainty, being in the same time flexible and solid.
With a mix of agile and structured mindset, we eliminate bad practices, re-engineer processes, customize systems with your business logic, introduce BPM tools, making people work better, smooth and lean.
We want to make you work well, not more, not less.
We know that when your (internal and external) customers are satisfied, will ask for more services, and you grow also your Business.
Mission
While usually there is the tendency to focus on improving only functional processes with small vertical interventions, we are more focused on improving critical cross functional processes. This means teaching your organization to communicate properly between functions and departments, and improving the quality of internal and external customer experience.
We want your company to be effective and efficient throughout the organization and deliver a high quality internal and external service, not only a high quality final product.
Our Mission is also to bring/customize IT Tools inside the organization in a correct way, so to support adequately processes, enhancing concretely their efficiency, employees working experience and customers ones.
We want your company to be effective and efficient throughout the organization and deliver a high quality internal and external service, not only a high quality final product.
Our Mission is also to bring/customize IT Tools inside the organization in a correct way, so to support adequately processes, enhancing concretely their efficiency, employees working experience and customers ones.
Lean Purpose
1
HR Effective Management
We believe that truly effective organizations are those that take care of their people, helping them reach their full potential and embrace their authentic selves. That is why we take on the challenge of improving HR management processes, supporting both employees and businesses in unlocking their real value and bringing it to the world.
2
Organization-Processes-IT Compliance
We ensure that business processes, organizational structures, and IT systems are aligned, as any misalignment is a waste of money and a source of frustration. We help companies adopt IT effectively, reduce waste, and transform technology into real business value.
3
Risk & Quality Management
Every improvement project we lead starts with quality and risk management. We know the high costs of neglecting these aspects, so we bring a culture of prevention, financial care, and control foundations for sustainable growth.
4
QHSE & Sustainability
All our improvement actions are driven by quality, health & safety, and environmental responsibility. Born as environmental engineers, we carry these values in everything we do. We support industries in building sustainable processes that contribute to a more responsible and future‑oriented society.
Visual Maps
Services
Process Improvement
Identifying operations processes inefficiencies and implementing strategies to gain better performance. Delivering smart and successful systems customization projects to enhance process efficiency or simply adapting systems to desired bursiness needs. Identifying organization (quality, customer service, sales, finance, operations and HR) and management processes pain points and deliver corrective actions projects to improve performance.
Process Management
Introducing advanced BPM tools and softwares to reach Business Process Efficiency in all corporate areas. Facilitating smooth adoption, creating process management culture, partering with the best software providers on the market. Setting up BPM effective offices to govern processes.
BPR Project Management
Ensuring successful improvement projects completion with meticulous planning and execution from start to finish. Project Quality & Risk Management is our constant focus while managing the project, in order to maximize project results.
Consultancy & Temporary Management
Providing expert advice and tailored management solutions to enhance your business operations and drive growth. Providing Middle and Senior Managers Coaching to improve management performance. Providing Temporary Management and Team building in case of lack of functional or process managers.
Ready to Improve?
If you like what we do and how we do it,
Book a free introduction meeting (below) to decide together the next steps.
Let's make things happen.
Book a free introduction meeting (below) to decide together the next steps.
Let's make things happen.
Book Service
Portfolio
Industries
QHSE Management, Environmental, Mining, Special Waste Transport/ Treatment and Storage, EPC Renewable Energy, Wood Manufacturing, EPC TLC, ICT software consultancy, ICT software house (PLM).
We are not industry specific focused, though this is our back ground and we can bring knowledge of it, we are interested in other sectors and processes, as we like expanding our knowledge and competences.
In an era of sustainability compliance need we would love to bring support to all organizations that are embarking on this journey in order to help them navigate through complex transformation programs and of course Process Re-Engineering Projects.
We are not industry specific focused, though this is our back ground and we can bring knowledge of it, we are interested in other sectors and processes, as we like expanding our knowledge and competences.
In an era of sustainability compliance need we would love to bring support to all organizations that are embarking on this journey in order to help them navigate through complex transformation programs and of course Process Re-Engineering Projects.
Processes
Business and Management Processes
0) Back Office - Administration
1) Contract Management
2) Project/Portfolio/Program Management & PMO
3) Production or Project Planning/Programming
4) Resources Management
5) Procurement Management
6) Project or Production Execution
7) Quality Control
8) Customer Management
9) Customer Service Management
Technical & Engineering Processes
1) Permitting Management
2) Project Engineering
3) QHSE
4) Transport Document Management
5) EPC Process Management
6) O&M (Operations & Maintenance)
7) Warehouse Management
8) Production Maintenance Management
9) Software Development
10) Help Desk - Ticket Management
0) Back Office - Administration
1) Contract Management
2) Project/Portfolio/Program Management & PMO
3) Production or Project Planning/Programming
4) Resources Management
5) Procurement Management
6) Project or Production Execution
7) Quality Control
8) Customer Management
9) Customer Service Management
Technical & Engineering Processes
1) Permitting Management
2) Project Engineering
3) QHSE
4) Transport Document Management
5) EPC Process Management
6) O&M (Operations & Maintenance)
7) Warehouse Management
8) Production Maintenance Management
9) Software Development
10) Help Desk - Ticket Management
TQM & Operational Excellence
All our actions and initiatives are based on Total Quality Management and Operational Excellence frameworks and principles.
The first approach used is "Quality by Design" Approach, below examples of application.
Case 1: Business Process Integration in IT system (ERP)
When Implementing Business Processes in ERP or business or operations management systems, we use a "quality by design approach", to Prevent Process Errors that can occur during the execution phase. This approach means that we structure the system to "drive and control" the process as a BPM tool.
Ex. When re-designing an on-line form or ERP form, the system will not allow you to proceide to the next screen or next field (process step or phase), if all essential process fields are not filled properly (with agreed rules or menu) or left blank, sending you alerts, or blocking you. The fields are defined and managed in an appropriate system admin section and are kept aligned with the business organization regularly, so as the rules and the menu that corresponds to the fields.
Ex. When re-designing a business process in a system, we normally select and implement few agreed business standard variants of the process - considered representative of the current or wanted or future business state - eliminating the ones in excess - so to reduce and control business process variability, maximizing process quality, speed and usability.
Case 2: ERP customization decision making process. Below a Framework that we follow.
The first approach used is "Quality by Design" Approach, below examples of application.
Case 1: Business Process Integration in IT system (ERP)
When Implementing Business Processes in ERP or business or operations management systems, we use a "quality by design approach", to Prevent Process Errors that can occur during the execution phase. This approach means that we structure the system to "drive and control" the process as a BPM tool.
Ex. When re-designing an on-line form or ERP form, the system will not allow you to proceide to the next screen or next field (process step or phase), if all essential process fields are not filled properly (with agreed rules or menu) or left blank, sending you alerts, or blocking you. The fields are defined and managed in an appropriate system admin section and are kept aligned with the business organization regularly, so as the rules and the menu that corresponds to the fields.
Ex. When re-designing a business process in a system, we normally select and implement few agreed business standard variants of the process - considered representative of the current or wanted or future business state - eliminating the ones in excess - so to reduce and control business process variability, maximizing process quality, speed and usability.
Case 2: ERP customization decision making process. Below a Framework that we follow.
TQM & Operational Excellence
Other Quality Approaches that we use are:
"Quality by Process Monitoring & Control"
This is an approach commonly used in manufacturing or wherever there is a possibility to set a list of parameters to keep track of and control. If for example we are dealing with a software customization we might use this approach to set Process KPI's, have them calculated by the system and visualized in dashboards designed for specific users. This approach can be used for example to control the quality of Customer Services KPI's or even a Project Delivery KPI's.
"Quality by self check and Verification"
This is a traditional method based on procedures definition and periodical check through audits. With the digital transformation we believe that this type of quality method should be replaced by systems forms and BPM tools implementation.
These approaches - in our view - can be adopted as second and third levels above the "quality by design" approach, eventually, to cover fully the quality & process management life cycle. We consider though the "quality by design" approach the most effective and the necessary condition that can't be left out from a successful process management implementation project.
Essentially, we pursue the "Do it right the first time" approach, by using and introducing these methods during our process design, re-design, re-engineering or automation projects.
This approach is based on "Quality at the Source" methods and serves to guarantee Process Excellence.
"Quality by Process Monitoring & Control"
This is an approach commonly used in manufacturing or wherever there is a possibility to set a list of parameters to keep track of and control. If for example we are dealing with a software customization we might use this approach to set Process KPI's, have them calculated by the system and visualized in dashboards designed for specific users. This approach can be used for example to control the quality of Customer Services KPI's or even a Project Delivery KPI's.
"Quality by self check and Verification"
This is a traditional method based on procedures definition and periodical check through audits. With the digital transformation we believe that this type of quality method should be replaced by systems forms and BPM tools implementation.
These approaches - in our view - can be adopted as second and third levels above the "quality by design" approach, eventually, to cover fully the quality & process management life cycle. We consider though the "quality by design" approach the most effective and the necessary condition that can't be left out from a successful process management implementation project.
Essentially, we pursue the "Do it right the first time" approach, by using and introducing these methods during our process design, re-design, re-engineering or automation projects.
This approach is based on "Quality at the Source" methods and serves to guarantee Process Excellence.
Tools
Every BPI (Business Process Improvement) professional uses a mix of tools to drive successful projects. We want to list our best tools:
1) Project Leadership (Lead by Example/Charismatic Leadership) & Management Methods (Waterfall for planning, Agile for implementation)
2) Root Cause Analysis Methods (Pareto, SMEs interviews and "Gemba" walks, Fishbone Diagrams, 5 Whys, "is or is not"+"who,what,where,when,how much" matrix)
3) Business Process Mapping Tools (softwares and graphic methods like swim lanes or more detailed ones)
4) Business Process Analysis Tools (Lean analysis, FMEA, RCA, Gap Analysis)
5) Change Management Process Best Practices (Adkar, Trotter)
BPI Mapping Tools (examples)
www.lucidchart.com/pages
Project Management Tools (examples)
work-management.org/project-management/best-project-management-software
https://www.projectmanager.com/
We usually use more than one Project Management tool to better adjust to the company maturity and various project management needs, but first of all, we want to know which is the tool you currently use, so we can eventually adapt to your needs as well. Follow the survey below and let us know your preferences.
1) Project Leadership (Lead by Example/Charismatic Leadership) & Management Methods (Waterfall for planning, Agile for implementation)
2) Root Cause Analysis Methods (Pareto, SMEs interviews and "Gemba" walks, Fishbone Diagrams, 5 Whys, "is or is not"+"who,what,where,when,how much" matrix)
3) Business Process Mapping Tools (softwares and graphic methods like swim lanes or more detailed ones)
4) Business Process Analysis Tools (Lean analysis, FMEA, RCA, Gap Analysis)
5) Change Management Process Best Practices (Adkar, Trotter)
BPI Mapping Tools (examples)
www.lucidchart.com/pages
Project Management Tools (examples)
work-management.org/project-management/best-project-management-software
https://www.projectmanager.com/
We usually use more than one Project Management tool to better adjust to the company maturity and various project management needs, but first of all, we want to know which is the tool you currently use, so we can eventually adapt to your needs as well. Follow the survey below and let us know your preferences.
Software
Team
"Analyst and Project Manager with Quality At the Core"
Eli Morelli
Business Process Improvement | Project, Portfolio & Program Manager | Senior Analyst in Organization, Process & Systems
Contact us
- elimorelli@bpmservice.online
- Mon-Fri - Schedule Meeting