BPM professional services
for
Operational Excellence
Your loyal and trustworthy process improvement & management expert.
Who We Are
If you are asking yourself who we are, this is a small paragraph to give you an idea.
We are passionate about Total Quality and improving the way your company works.
We care about helping your company increase end to end processes efficiency, knowing exactly where to intervene and how, containing change risks and avoiding extracosts.
We are highly performant individuals with above average analitic abilities and solid project management skills, so we can map and analize tangible and intangible data, plan and execute focused improvement initiatives in short time with the right resources and ad hoc methods, reaching lasting results.
We are known as Smart, pragmatic, quality driven, Lean, engineering aknowledged, operations oriented, financially & business aware, digitally and humanly attentive professionals, with a mix of leadership skills and coaching abilities.
We like results, not just giving consultancy advise, that is why we are considered as TEMPORARY (PROJECT) MANAGERS, just for the time needed to make you improve and change in the correct way and set up all you need to go on your own.
We know how to be effective.
We are passionate about Total Quality and improving the way your company works.
We care about helping your company increase end to end processes efficiency, knowing exactly where to intervene and how, containing change risks and avoiding extracosts.
We are highly performant individuals with above average analitic abilities and solid project management skills, so we can map and analize tangible and intangible data, plan and execute focused improvement initiatives in short time with the right resources and ad hoc methods, reaching lasting results.
We are known as Smart, pragmatic, quality driven, Lean, engineering aknowledged, operations oriented, financially & business aware, digitally and humanly attentive professionals, with a mix of leadership skills and coaching abilities.
We like results, not just giving consultancy advise, that is why we are considered as TEMPORARY (PROJECT) MANAGERS, just for the time needed to make you improve and change in the correct way and set up all you need to go on your own.
We know how to be effective.
What We Do
We do what we know, knowing what we do.
We don't like saying we will move mountains, making unuseful promises.
We Listen. We Map. We Analize. We Facilitate. We Manage. We Lead.
We bring results, starting small and shaping your company with a culture of self investigation, continuous improvement, risk awareness, a human centered philosophy, financial control and growth mindset.
We bring a new work perspective and excellence culture, we analize and sort out old - never solved - problems, re-set the organization, align processes with your IT tools.
We do process mapping and efficiency analisis and manage improvement projects maximizing projects performance.
We help you select the right projects based on business risks, urgency, needs, affordability. We help you rationalize the complexity, being less reactive, becoming proactive.
We help you improve in small scale, then extend on large scale.
We start small. But we impact big.
We don't like saying we will move mountains, making unuseful promises.
We Listen. We Map. We Analize. We Facilitate. We Manage. We Lead.
We bring results, starting small and shaping your company with a culture of self investigation, continuous improvement, risk awareness, a human centered philosophy, financial control and growth mindset.
We bring a new work perspective and excellence culture, we analize and sort out old - never solved - problems, re-set the organization, align processes with your IT tools.
We do process mapping and efficiency analisis and manage improvement projects maximizing projects performance.
We help you select the right projects based on business risks, urgency, needs, affordability. We help you rationalize the complexity, being less reactive, becoming proactive.
We help you improve in small scale, then extend on large scale.
We start small. But we impact big.
We Manage Change
To achieve our goals we need to manage change. Bringing a process from an AS-IS scenario, to a TO-BE one, means helping people from different departments to move from a way of working to another, and this can cause stress and resistence.
We know that the best way to address this issue and facilitate change is to know the basics of a change process, which have been widely studied in literature (ex. Kotter framework or ADKAR)), and having had experience in leading change following and experimenting these techniques, we know how to make things happen successfully.
To bring effective Change we need also collaboration and help from various corporate levels, process owners, SMEs, sponsors, that's why we identify change leaders or project change agents that can be crucial in unblocking projects bottlenecks and helping the project move forward when things get's difficult.
We are born change agents, starting change wherever we go, but became change managers, as we wanted to be able to bring change to its completion. Change is a process, and as process experts, we know how to get through it in the correct way.
We know that the best way to address this issue and facilitate change is to know the basics of a change process, which have been widely studied in literature (ex. Kotter framework or ADKAR)), and having had experience in leading change following and experimenting these techniques, we know how to make things happen successfully.
To bring effective Change we need also collaboration and help from various corporate levels, process owners, SMEs, sponsors, that's why we identify change leaders or project change agents that can be crucial in unblocking projects bottlenecks and helping the project move forward when things get's difficult.
We are born change agents, starting change wherever we go, but became change managers, as we wanted to be able to bring change to its completion. Change is a process, and as process experts, we know how to get through it in the correct way.
We Unlock Human Potential
Our core belief is that a correct human potential and resources management culture, practices and processes are key factors in creating high value and high quality results both for the company as for the customers.
This is why we assess the organization and HR processes pain points and activate all strategies needed to improve their performance at its maximum potential.
We want to make sure that HR cross functional processes are set in the right way in order to bring real value to the organization, as we know that how an organization manages and values their people is crucial to the success of the overall business.
This is why we assess the organization and HR processes pain points and activate all strategies needed to improve their performance at its maximum potential.
We want to make sure that HR cross functional processes are set in the right way in order to bring real value to the organization, as we know that how an organization manages and values their people is crucial to the success of the overall business.
We Make IT work better
We know exactly how IT softwares are usually implemented in an organization, we know their potential and their limits due to often too quick implementations and no time to customize them upon business needs. We also know very well the difficulties related to managing IT tools consultants and outsourcing services, system integrations issues, dis-alignment among systems and challenges related to reach an alignment.
Business models and organization processes are often not mapped and not correctly defined or standardized, that is why IT softwares are not aligned most of the times to real updated processes.
Most of the times the organization lacks of a BPM office that can not only track business processes evolution keeping updated documents and workflows but eventually be a source of input for the customization or integration process of IT systems.
Due to our experience, we can map current processes, define a correct version more efficient, and insert new processes in the current system transforming it in a concrete Process Management Tool. As an alternative we can facilitate the implementation of a new BPM tool.
To make sure this passage is done adequately, we facilitate the creation of a BPM office/function, in order to pursue process management activity.
Our experience is also to prepare outsourcing BPM consultants to operate as BPM office for your organization, making sure that there is a correct document and system knowledge management practice activated.
Business models and organization processes are often not mapped and not correctly defined or standardized, that is why IT softwares are not aligned most of the times to real updated processes.
Most of the times the organization lacks of a BPM office that can not only track business processes evolution keeping updated documents and workflows but eventually be a source of input for the customization or integration process of IT systems.
Due to our experience, we can map current processes, define a correct version more efficient, and insert new processes in the current system transforming it in a concrete Process Management Tool. As an alternative we can facilitate the implementation of a new BPM tool.
To make sure this passage is done adequately, we facilitate the creation of a BPM office/function, in order to pursue process management activity.
Our experience is also to prepare outsourcing BPM consultants to operate as BPM office for your organization, making sure that there is a correct document and system knowledge management practice activated.
Why Us
With 10+ years of Corporate experience in different industries and projects complexity, we have build the ability to interact with all organization functions having a 360 degree view of corporate recurrent & industry specific processes issues and criticalities.
This significant and variegated experience gave us the ability to identify in short time your pain points through attentive listening and detailed analysis, planning successful corrective actions that can increase drastically the performance of your organization.
We know how to observe and analyze simultaneously organization, processes and systems with an holistic approach, identifying solutions that focus on the integration of all these aspects, as only when these areas are aligned the business can achieve it's maximum potential.
We have worked alongside top-tier management consultancies managers and analysts (Deloitte, Accenture, McKinsey) during our professional journey and projects, comparing our analysis and project management methods with the best practices in the consultancy market.
As a reliable and trustworthy professional, we help your company achieve significant improvements starting with small-medium size pilot projects, that besides being small, can impact significantly the overall business.
We start small, but we impact big.
This significant and variegated experience gave us the ability to identify in short time your pain points through attentive listening and detailed analysis, planning successful corrective actions that can increase drastically the performance of your organization.
We know how to observe and analyze simultaneously organization, processes and systems with an holistic approach, identifying solutions that focus on the integration of all these aspects, as only when these areas are aligned the business can achieve it's maximum potential.
We have worked alongside top-tier management consultancies managers and analysts (Deloitte, Accenture, McKinsey) during our professional journey and projects, comparing our analysis and project management methods with the best practices in the consultancy market.
As a reliable and trustworthy professional, we help your company achieve significant improvements starting with small-medium size pilot projects, that besides being small, can impact significantly the overall business.
We start small, but we impact big.
Our Vision
Our Vision is that by introducing and implementing a correct process/project/quality management culture we can make a company grow better and faster becoming stable through market turbolence.
There is no complexity that can't be managed if you have a solid foundation. There is a way to navigate uncertainty, being in the same time flexible and solid.
With a mix of agile and structured mindset, we eliminate bad practices, re-engineer processes, customize systems with your business processes, introduce BPM tools, making people work better, smooth and lean.
We want to make you work well, not more, not less.
As we know that when your customers will be satisfied, will ask for more services, and you will grow also your Business.
There is no complexity that can't be managed if you have a solid foundation. There is a way to navigate uncertainty, being in the same time flexible and solid.
With a mix of agile and structured mindset, we eliminate bad practices, re-engineer processes, customize systems with your business processes, introduce BPM tools, making people work better, smooth and lean.
We want to make you work well, not more, not less.
As we know that when your customers will be satisfied, will ask for more services, and you will grow also your Business.
Our Mission
While usually there is the tendency to focus on improving only functional processes with small vertical interventions, we are more focused on improving critical cross functional processes. This means teaching your organization to communicate properly between functions and departments, and improving the quality of internal and external customer experience.
We want your company to be effective and efficient throughout the organization and deliver a high quality internal and external service, not only a high quality final product.
Our Mission is also to bring/customize IT Tools inside the organization in a correct way, so to support adequately processes, enhancing concretely their efficiency, employees working experience and customers ones.
We want your company to be effective and efficient throughout the organization and deliver a high quality internal and external service, not only a high quality final product.
Our Mission is also to bring/customize IT Tools inside the organization in a correct way, so to support adequately processes, enhancing concretely their efficiency, employees working experience and customers ones.
Our Purpose
1
HR Effective Management
We wake up in the morning knowing that being authentic, truly human and at our full potential helps humans to be more human and more connected, bringing true value to the life of others and to the overall society. Organizations that embrace these traits are the one that we appreciate more, as they can be more able to generate value in all the dimensions they have impact on. That's why we take the challenge to improve HR management processes, so to help both employees and businesses reach their full potential, bringing their real value to the world. HR processes include the ways HR departments respond to corporate needs and how they educate corporate levels on people's management practices. This area of competence is critical for the success of a company, and since it refers to the compliance between people and processes, we can help in making sure the alignment is effective.
2
Organization-Processes-IT Compliance
We are obsessed about making sure that businesses are supported by IT in the correct way because we think that any organization-processes-systems disalignment is a total money waste for the business and generates frustration and dissatisfaction among internal and external customers. We are also aware of the immense potential that IT can have if correctly applied to business. We are in short Lean driven, we don't like mismatching and wasting technology or money because projects are planned and implemented in the wrong way, or because complexity management is out of reach for businesses for lack of ability, mindset, systemic and holistic vision. That is why we intervene facilitating the adoption of IT in order to reduce waste and disalignments with business needs, with organization and processes architecture. By serving the ICT industry, we also want to enable SaaS firms or ICT product companies to have their own internal service and development processes working well, so that they can bring real value to customers, reducing IT systems implementation or services incident management costs.
3
Risk & Quality Management
We are Risk & Quality Management driven in every improvement project we do. When we lead improvement projects we want to make sure that Quality and Risks are taken into first consideration, as we know how impactful can be acting without it. Costs of lack of quality or lack of risks management can be very high, and we don't like waste, we like bringing to the business a culture of financial care and control, of risks prevention, which is the premise for business growth and abundance.
4
QHSE & Sustainability
All the improvement actions that we introduce are quality, health&safety, environmentally driven, as we are born as environmental engineers and bring within ourselves these core values in everything we do. We strongly believe in all these aspects, as we consider them the fundamentals of the sustainable civil & industrial culture we wanted to help to build since the beginning of our professional journey. We also have assisted EPC/Waste transport & treatment/Environmental/Energy industries to map and control their processes, because we wanted to help them grow and expand, and they did, as they were leading the transition to a more environmentally attentive and sustainable society.
Visual Maps
Services
Process Improvement
Identifying operations inefficiencies and implementing strategies to streamline workflows for better performance. Delivering smart and successful systems customization projects to enhance process efficiency or simply adapting systems to desired bursiness processes. Identifying organization (quality, customer service, sales, finance, operations and HR) management processes pain points and deliver corrective actions projects to improve performance.
Process Management
Introducing advanced BPM tools and softwares to reach Business Process Efficiency in all corporate areas. Facilitating smooth adoption, creating process management culture, partering with the best software providers on the market.
Project Management
Ensuring successful improvement projects completion with meticulous planning and execution from start to finish. Project Quality & Risk Management is our constant focus while managing the project, in order to maximize project results.
Consultancy & Temporary Management
Providing expert advice and tailored management solutions to enhance your business operations and drive growth. Providing Middle and Senior Managers Coaching to improve management performance. Providing Temporary Management in case of lack of functional or process managers delivering Team Building and Processes set up for Customer Support Services / Business Applications Support Services /PMO/Lean/BPM offices
Ready to Improve?
If you've liked what we do and how we do it,
Book a free introduction meeting to decide together the next steps.
Let's make things happen.
Book a free introduction meeting to decide together the next steps.
Let's make things happen.
Schedule Meetings
Portfolio
Industries Expertise
QHSE Management, Environmental, Mining, Special Waste Transport/ Treatment and Storage, EPC Renewable Energy, Wood Manufacturing, EPC TLC, ICT software consultancy, ICT software house (PLM).
We are not industry specific focused, though this is our back ground and we can bring knowledge of it, we are interested in other sectors and processes, as we like expanding our knowledge and competences.
In an era of sustainability compliance need we would love to bring support to all organizations that are embarking on this journey in order to help them navigate through complex transformation programs and of course Process Re-Engineering Projects.
We are not industry specific focused, though this is our back ground and we can bring knowledge of it, we are interested in other sectors and processes, as we like expanding our knowledge and competences.
In an era of sustainability compliance need we would love to bring support to all organizations that are embarking on this journey in order to help them navigate through complex transformation programs and of course Process Re-Engineering Projects.
Processes Expertise
Business and Management Processes
0) Back Office - Administration
1) Contract Management
2) Project/Portfolio/Program Management & PMO
3) Production or Project Planning/Programming
4) Resources Management
5) Procurement Management
6) Project or Production Execution
7) Quality Control
8) Customer Management
9) Customer Service Management
Technical & Engineering Processes
1) Permitting Management
2) Project Engineering
3) QHSE
4) Transport Document Management
5) Construction Process Management
6) O&M (Operations & Maintenance)
7) Warehouse Management
8) Production Maintenance Management
9) Software Development
10) Help Desk - Ticket Management
0) Back Office - Administration
1) Contract Management
2) Project/Portfolio/Program Management & PMO
3) Production or Project Planning/Programming
4) Resources Management
5) Procurement Management
6) Project or Production Execution
7) Quality Control
8) Customer Management
9) Customer Service Management
Technical & Engineering Processes
1) Permitting Management
2) Project Engineering
3) QHSE
4) Transport Document Management
5) Construction Process Management
6) O&M (Operations & Maintenance)
7) Warehouse Management
8) Production Maintenance Management
9) Software Development
10) Help Desk - Ticket Management
TQM & Operational Excellence
All our actions and initiatives are based on Total Quality Management and Operational Excellence frameworks and principles.
The first approach used is "Quality by Design" Approach, below examples of application.
Case 1: Business Process Integration in IT system (ERP)
When Implementing Business Processes in ERP or business or operations management systems, we use a "quality by design approach", to Prevent Process Errors that can occur during the execution phase. This approach means that we structure the system to "drive and control" the process as a BPM tool.
Ex. When re-designing an on-line form or ERP form, the system will not allow you to proceide to the next screen or next field (process step or phase), if all essential process fields are not filled properly (with agreed rules or menu) or left blank, sending you alerts, or blocking you. The fields are defined and managed in an appropriate system admin section and are kept aligned with the business organization regularly, so as the rules and the menu that corresponds to the fields.
Ex. When re-designing a business process in a system, we normally select and implement few agreed business standard variants of the process - considered representative of the current or wanted or future business state - eliminating the ones in excess - so to reduce and control business process variability, maximizing process quality, speed and usability.
Case 2: ERP customization decision making process. Below a Framework that we follow.
The first approach used is "Quality by Design" Approach, below examples of application.
Case 1: Business Process Integration in IT system (ERP)
When Implementing Business Processes in ERP or business or operations management systems, we use a "quality by design approach", to Prevent Process Errors that can occur during the execution phase. This approach means that we structure the system to "drive and control" the process as a BPM tool.
Ex. When re-designing an on-line form or ERP form, the system will not allow you to proceide to the next screen or next field (process step or phase), if all essential process fields are not filled properly (with agreed rules or menu) or left blank, sending you alerts, or blocking you. The fields are defined and managed in an appropriate system admin section and are kept aligned with the business organization regularly, so as the rules and the menu that corresponds to the fields.
Ex. When re-designing a business process in a system, we normally select and implement few agreed business standard variants of the process - considered representative of the current or wanted or future business state - eliminating the ones in excess - so to reduce and control business process variability, maximizing process quality, speed and usability.
Case 2: ERP customization decision making process. Below a Framework that we follow.
TQM & Operational Excellence
Other Quality Approaches that we use are:
"Quality by Process Monitoring & Control"
This is an approach commonly used in manufacturing or wherever there is a possibility to set a list of parameters to keep track of and control. If for example we are dealing with a software customization we might use this approach to set Process KPI's, have them calculated by the system and visualized in dashboards designed for specific users. This approach can be used for example to control the quality of Customer Services KPI's or even a Project Delivery KPI's.
"Quality by self check and Verification"
This is a traditional method based on procedures definition and periodical check through audits. With the digital transformation we believe that this type of quality method should be replaced by systems forms and BPM tools implementation.
These approaches - in our view - can be adopted as second and third levels above the "quality by design" approach, eventually, to cover fully the quality & process management life cycle. We consider though the "quality by design" approach the most effective and the necessary condition that can't be left out from a successful process management implementation project.
Essentially, we pursue the "Do it right the first time" approach, by using and introducing these methods during our process design, re-design, re-engineering or automation projects.
This approach is based on "Quality at the Source" methods and serves to guarantee Process Excellence.
"Quality by Process Monitoring & Control"
This is an approach commonly used in manufacturing or wherever there is a possibility to set a list of parameters to keep track of and control. If for example we are dealing with a software customization we might use this approach to set Process KPI's, have them calculated by the system and visualized in dashboards designed for specific users. This approach can be used for example to control the quality of Customer Services KPI's or even a Project Delivery KPI's.
"Quality by self check and Verification"
This is a traditional method based on procedures definition and periodical check through audits. With the digital transformation we believe that this type of quality method should be replaced by systems forms and BPM tools implementation.
These approaches - in our view - can be adopted as second and third levels above the "quality by design" approach, eventually, to cover fully the quality & process management life cycle. We consider though the "quality by design" approach the most effective and the necessary condition that can't be left out from a successful process management implementation project.
Essentially, we pursue the "Do it right the first time" approach, by using and introducing these methods during our process design, re-design, re-engineering or automation projects.
This approach is based on "Quality at the Source" methods and serves to guarantee Process Excellence.
BPI & PM Tools
Every BPI (Business Process Improvement) professional uses a mix of tools to drive successful projects. We want to list our best tools:
1) Project Leadership (Lead by Example/Charismatic Leadership) & Management Methods (Waterfall for planning, Agile for implementation)
2) Root Cause Analysis Methods (Pareto, SMEs interviews and "Gemba" walks, Fishbone Diagrams, 5 Whys, "is or is not"+"who,what,where,when,how much" matrix)
3) Business Process Mapping Tools (softwares and graphic methods like swim lanes or more detailed ones)
4) Business Process Analysis Tools (Lean analysis, FMEA, RCA, Gap Analysis)
5) Change Management Process Best Practices (Adkar, Trotter)
BPI Mapping Tools (examples)
www.lucidchart.com/pages
Project Management Tools (examples)
work-management.org/project-management/best-project-management-software
https://www.projectmanager.com/
We usually use more than one Project Management tool to better adjust to the company maturity and various project management needs, but first of all, we want to know which is the tool you currently use, so we can eventually adapt to your needs as well. Follow the survey below and let us know your preferences.
1) Project Leadership (Lead by Example/Charismatic Leadership) & Management Methods (Waterfall for planning, Agile for implementation)
2) Root Cause Analysis Methods (Pareto, SMEs interviews and "Gemba" walks, Fishbone Diagrams, 5 Whys, "is or is not"+"who,what,where,when,how much" matrix)
3) Business Process Mapping Tools (softwares and graphic methods like swim lanes or more detailed ones)
4) Business Process Analysis Tools (Lean analysis, FMEA, RCA, Gap Analysis)
5) Change Management Process Best Practices (Adkar, Trotter)
BPI Mapping Tools (examples)
www.lucidchart.com/pages
Project Management Tools (examples)
work-management.org/project-management/best-project-management-software
https://www.projectmanager.com/
We usually use more than one Project Management tool to better adjust to the company maturity and various project management needs, but first of all, we want to know which is the tool you currently use, so we can eventually adapt to your needs as well. Follow the survey below and let us know your preferences.
BPM Softwares
Team
Owner of this web site and of BPMservice
Eli Morelli
Business Process Improvement Project Manager I Organization & Process & Systems Analyst
Contact us
- elimorelli@bpmservice.online
- Mon-Fri - Schedule Meeting